Last updated: September 14, 2025
This Privacy Policy describes how Alphaverse (operated by India Connection Impex Pvt. Ltd, “the Company,” “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from alphaverse.co.in (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from different sources, depending on how you interact with us. In addition to the specific uses set out below, we may use information to communicate with you, provide or improve the Services, comply with applicable law, enforce terms of service, and protect our rights and those of our users.
Information We Collect Directly from You
When you use our Services, you may provide us with:
- Contact details: name, address, phone number, and email.
- Order information: name, billing address, shipping address, payment confirmation, email, and phone number.
- Account information: username, password, security questions, and related details.
- Customer support information: messages or details you provide when contacting us.
Certain features may require you to provide this information; if you do not, you may not be able to access or use those features.
Information We Collect Automatically (Usage Data)
We automatically collect certain information about how you interact with our Services using cookies, pixels, and similar technologies. This may include:
- Device and browser details
- Network connection and IP address
- Interaction data (pages viewed, time spent, actions taken)
Information We Obtain from Third Parties
We may also collect information from:
- Service providers that support our Site (e.g., hosting, analytics, customer support).
- Payment processor (Razorpay) for processing payments securely. Razorpay may collect payment details such as bank account or card details to process your transactions.
- Marketing and advertising partners that help us deliver promotions and ads.
How We Use Your Personal Information
- Providing Products and Services: Processing orders, managing accounts, fulfilling shipments, and handling returns or exchanges.
- Marketing & Promotions: Sending promotional offers via email, SMS, or other channels (with opt-out options).
- Security & Fraud Prevention: Monitoring and preventing fraudulent or illegal activities.
- Customer Support & Improvements: Responding to inquiries, improving user experience, and enhancing our Services.
Cookies
We use cookies and similar technologies to improve the Site, analyze traffic, and personalize content and ads. You may disable cookies in your browser, but this may impact your experience on our Site.
How We Disclose Personal Information
We may share your information in the following circumstances:
- Vendors/Service Providers: IT support, hosting, payment processing (Razorpay), fulfillment, analytics, etc.
- Business & Marketing Partners: For promotions and advertising.
- With Consent: When you authorize us to share information.
- Corporate Transactions: In case of merger, acquisition, or restructuring.
- Legal Obligations: To comply with law, enforce terms, or protect rights and safety.
User Generated Content
If you post reviews or other content publicly, it may be visible to others. We are not responsible for how third parties may use or share this information.
Third Party Links
Our Site may link to third-party websites. We are not responsible for their privacy practices or content. Please review their policies separately.
Children’s Data
Our Services are not intended for children. We do not knowingly collect data from individuals under 16. If you believe a child has provided personal information, please contact us to request deletion.
Security & Data Retention
We use reasonable safeguards to protect your information but cannot guarantee complete security. Information may be retained as long as necessary for business, legal, or regulatory purposes.
Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal information
- Request corrections or deletion
- Request data portability
- Restrict or object to processing
- Withdraw consent (where applicable)
- Opt out of marketing communications
You may exercise these rights by contacting us (see below). We may need to verify your identity before processing requests.
International Users
By using our Services, you acknowledge that your information may be transferred, processed, and stored outside your country of residence, including in India.
Contact
For questions, concerns, or to exercise your rights under this Privacy Policy, please contact us at:
India Connection Impex Pvt. Ltd
Mumbai, Maharashtra, India
Email: tshahani@alphaverse.co.in